Artello Hair System; An Artful hair atelier, is dedicated to providing an international shopping experience while maintaining a committed approach to processing orders as fast as we can.
- Order Processing: Time Orders received by or before 16:00 hours with cleared payment status will be considered for same day dispatch subject to it being a business day and load handling capacity at the warehouse. Orders received after 16:00 hours on a business day or a non-business day will be dispatched on the next business day irrespective of the shipping speed/service selected by the customer. Some orders may take additional business days for processing due to logistical hurdles or other external factors that are beyond our control. In rare cases, we may decide to refund partial shipping fee to the customers. The order processing time [From receipt of order to pickup by logistics service provider] will not be counted towards the stipulated shipping timeline.
- Shipping Schedule: We ship orders on all business days from Monday through Friday, except on the weekends and other declared (official and/or non-official) holidays. In some cases or upon exceptionally urgent requests, we may also enable an expedited shipment on weekends subject to availability of logistics. Please note that we cannot guarantee the delivery timelines as these are dependent on third party logistics service providers.
- Address Accuracy: It’s crucial to provide accurate and complete shipping and billing addresses to prevent delays in processing, shipment and delivery. Inaccurate or incomplete addresses, or unverified order details, may lead to an additional 1-2 business days of processing time.
- Return Shipments: If a shipment is returned to us due to reasons such as the customer being unavailable, incorrect/incomplete shipping details or customer refusal, the return shipping fee (RTO) will be payable. For reattempted deliveries or any changes in an order profile, additional shipping fee will be charged again for subsequent delivery attempts. Also, repackaging charge may be applicable.
- Shipping Methods and Timeframes: Shipping Method Estimated Delivery Time Cost Road Express 5 to 6 Business Days Free Rail Express 3 to 4 Business Days ₹250.00 Air Express 1 to 2 Business Days ₹450.00
- Wrong Address Disclaimer: The responsibility for providing the correct shipping address lies with the buyer. Given our quick order processing, it may be challenging to cancel or modify an order after placement. If you need to cancel an order or change the shipping address, please contact us at hello@artellohairsystems.com immediately. We will make every effort to assist you, although we cannot guarantee the change will be possible.
- Delivered but Not Received: All orders are shipped with tracking numbers. If the tracking information indicates that your order has been delivered, but you haven’t received it, please contact your local courier service to investigate the issue. We will not be held accountable for packages where tracking information confirms delivery to any specified address. If you have any further questions or concerns regarding your order, shipping, or any other matter, please don’t hesitate to reach out to our India Support Desk on 9883260000 or email us at hello@artellohairsystems.com.
- International Order Disclaimer: All our international orders will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Noida, UP, India. This means that these fees are not included in the price of your purchase on our website or other channels. Therefore, you may incur duties, fees, and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Artello Hair System. As we are unable to advise the amount of what these fees might be, we recommend contacting your country’s customs office or tax agent for respective charges and rates on importing human hair extensions. You can reference the HS code 67042010.